Privacy Policy

Effective Date: July 18, 2025

This Privacy Policy describes how My HealthTracker Pro ("My HealthTracker Pro", "we", "us", or "our") collects, uses, stores, and discloses personal information, including Personal Health Information ("PHI"), when you use our website, platform, and any current or future mobile or desktop applications and services (collectively, the "Service").

We are committed to protecting your privacy and handling your information in accordance with applicable Canadian federal and provincial laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act respecting the protection of personal information in the private sector (Law 25). We also endeavor to comply with applicable United States privacy laws, including, where applicable, the California Consumer Privacy Act (CCPA/CPRA).

By using the Service, you agree to this Privacy Policy and our Terms of Service.

1. Important Medical & Regulatory Disclaimer

MY HEALTHTRACKER PRO IS NOT A MEDICAL DEVICE AND IS NOT REGULATED BY HEALTH CANADA, THE U.S. FOOD AND DRUG ADMINISTRATION (FDA), OR ANY OTHER MEDICAL OR REGULATORY AUTHORITY.

The Service is NOT intended for diagnosis, monitoring, prediction, prognosis, prevention, or treatment of any disease or medical condition.

The Service does NOT provide medical advice. All information is provided for general informational, educational, and personal wellness tracking purposes only.

You acknowledge and agree that:

  • You remain solely responsible for all health-related decisions and actions
  • You will always consult a qualified healthcare professional before making medical decisions
  • The Service is not designed, tested, or intended for clinical use, real-time monitoring, or emergency or life-critical situations
  • In an emergency, call 911 or your local emergency services immediately
  • Use of the Service does not create a doctor–patient relationship
  • My HealthTracker Pro is not a HIPAA-covered entity or business associate

2. Information We Collect

2.1 Personal Health Information (PHI) You Enter

You may voluntarily enter information such as:

  • Symptoms, medications, activities, sleep, vitals, weight, nutrition, mood, goals, medical history, allergies, and similar wellness data

2.2 Personal Identifiable Information (PII)

  • Name, email address, date of birth, gender
  • Account credentials (passwords are hashed and never stored in plain text)
  • Communications with customer support

2.3 Connected Devices (With Your Consent)

If you connect third-party services or devices (e.g., Apple Health, Google Fit, wearables), we may collect:

  • Activity, heart rate, sleep, weight, and other metrics you explicitly authorize

2.4 Technical and Usage Data

  • Device information, operating system, IP address, logs, diagnostics, and usage patterns

3. How We Use Your Information

We use your information to:

  • Provide and operate the Service
  • Personalize features and displays
  • Send reminders and notifications you configure
  • Provide customer support
  • Improve performance, reliability, and features
  • Ensure security and prevent fraud
  • Comply with legal obligations

Research & Analytics

We use only aggregated or de-identified data unless you give separate, explicit consent.

4. How We Share Information

4.1 No Sale of Data

We do NOT sell your PHI or PII.

4.2 Service Providers

We may use trusted providers for:

  • Cloud hosting (e.g., AWS, Google Cloud)
  • Analytics
  • Notifications
  • Customer support tools

Your data may be processed or stored outside Canada, including in the United States and other jurisdictions, and may be subject to foreign laws.

4.3 With Your Explicit Consent

  • Exporting your data to other services
  • Sharing data with healthcare professionals, if you choose to do so

4.4 De-Identified Data

We may share anonymized or aggregated statistics and trends.

4.5 Legal Requirements

We may disclose information if required by law, court order, or lawful government request.

5. Your Privacy Rights (Canada, Quebec, USA)

You have the right to:

  • Access and correct your information
  • Withdraw consent
  • Request deletion
  • Request data portability
  • Be informed about automated processing

You may file complaints with:

  • Commission d'accès à l'information du Québec (CAI)
  • Office of the Privacy Commissioner of Canada

Additional Rights for U.S. Residents

Depending on your state (e.g., California), you may also have the right to:

  • Know what personal data we collect
  • Request access or deletion
  • Not be discriminated against for exercising your rights

We respond to requests within 30 days where required by law.

6. Security

We implement:

  • Encryption in transit and at rest
  • Access controls
  • Security audits
  • Staff training
  • Privacy-by-design and privacy-by-default

Data Breach Notification

If a breach presents a real risk of serious harm, we will notify affected users and authorities as required by law.

No system is 100% secure.

7. Data Retention

We retain data only as long as necessary. When deleted, data may be permanently and irreversibly erased and may not be recoverable.

8. Children

The Service is not intended for individuals under 16 years old without parental or guardian consent.

9. Changes to This Policy

We may update this policy and will notify you by posting an updated version and/or via the Service.

10. Contact

Privacy Officer
My HealthTracker Pro
Email: [email protected]